FAQ
Frequently Asked Questions
Answers to common questions about ordering templates, tracking orders, and getting support.
How do I order a template?
Go to All Templates in the main navigation to browse the catalog. You can search by name or filter by type and output channel (Direct Mail or Fulfillment). Select a template to open the order wizard, personalise the copy, imagery, and recipient details, then confirm your proof and submit — no manager approval step is required, so your order moves straight to production once submitted.
How can I check the status of my order?
Visit My Orders from your account menu to see every order you've submitted, from proof approval through production and delivery. If you started a template but haven't finished the wizard, look under Drafts in your account navigation to pick up where you left off.
I submitted the Contact Us form — why haven't I heard back?
Submissions from the Contact Us page are logged and routed by email to our support team, who typically respond within 1–2 business days. If it's been longer than that, please double-check the email address you entered on the form and try reaching out again — occasionally messages can be missed if the reply address was mistyped.